Last Updated: July 30, 2024
At Digitoria, we are committed to delivering exceptional digital marketing services that meet and exceed our clients’ expectations. We understand that there may be instances where our clients may request a refund or return. This Refund and Returns Policy outlines the conditions and procedures for requesting a refund or return for our services.
1. Eligibility for Refunds
1.1. Service Delivery
Our primary goal is to deliver services that align with the agreed-upon terms and objectives. Refunds will be considered if there is a failure to deliver the services as specified in the service agreement. This includes, but is not limited to:
- Digital Marketing Services: Services such as search engine optimization (SEO), pay-per-click (PPC) advertising, content creation, and social media management are subject to evaluation for refunds if they do not meet the standards outlined in the service agreement.
- Custom Projects: For custom projects, refunds will be assessed if there is a significant deviation from the project scope, deliverables, or specifications as agreed upon in the project contract. This includes instances where the final deliverable does not align with the initial requirements set forth by the client.
1.2. Service Satisfaction
We aim to ensure that our clients are fully satisfied with our services. If you are dissatisfied with our services, you must notify us within 14 days of the service delivery date. We will work diligently to address and resolve the issue. Factors that may influence eligibility for a refund include:
- Quality of Service: If the quality of the service provided does not meet the agreed-upon standards or expectations, a refund may be considered.
- Service Deficiencies: Any deficiencies or shortcomings in the delivery of the service, as compared to the service agreement, will be evaluated for potential refunds.
2. Refund Process
2.1. Requesting a Refund
To initiate a refund request, please follow these steps:
- Contact Us: Reach out to our support team via email or through our website’s contact form. Provide your order number, a detailed description of the issue, and any supporting documentation that demonstrates the discrepancy or issue with the service.
- Submission Timeline: Refund requests must be submitted within 14 days of the service delivery date. Requests made after this period will not be considered for a refund unless extenuating circumstances are documented and validated.
2.2. Review and Resolution
Upon receiving a refund request, our team will undertake the following steps:
- Acknowledge Receipt: We will acknowledge receipt of your refund request within 2 business days.
- Review Process: Our team will review the details of your request, including the service agreement and any supporting documentation provided. This process typically takes up to 5 business days.
- Resolution Discussion: We will contact you to discuss the findings of our review and propose a resolution. This may involve offering a refund, additional services to address any deficiencies, or other solutions as deemed appropriate.
3. Non-Refundable Situations
Refunds will not be processed in the following situations:
- Change of Mind: If a client changes their mind after the service has been initiated or completed, a refund will not be issued. Clients are encouraged to review and confirm their requirements before committing to a service.
- Partial Services: For services that have been partially completed, refunds will be prorated based on the extent of the work completed. The proration will reflect the value of the services rendered up to the point of the refund request.
- Contractual Obligations: Services provided based on specific contractual obligations are non-refundable if the work has been completed in accordance with the agreement. Clients are encouraged to review their contracts carefully before requesting refunds.
4. Refund Methods
Refunds will be processed using the following methods:
- Payment Method: Refunds will be issued through the same payment method used for the original transaction. If this method is not feasible, we will discuss alternative arrangements with you.
- Processing Time: The processing time for refunds may take up to 10 business days. The duration may vary depending on the payment method and financial institutions involved.
5. Service Credits
In lieu of a monetary refund, we may offer service credits or discounts on future services. This option will be presented to you if it aligns with resolving the issue to your satisfaction. Service credits will be issued based on the value of the unresolved service and can be redeemed for future services.
6. Changes to This Policy
We reserve the right to modify or update this Refund and Returns Policy at any time. Key aspects of our policy changes include:
- Notification: Significant changes to this policy will be communicated via email and/or posted on our website. We will provide at least 30 days’ notice before any material changes take effect.
- Effective Date: The “effective date” of the policy will be updated to reflect the date of any changes.
- Review: Clients are encouraged to periodically review this policy to stay informed of any updates.
7. Contact Us
If you have any questions about this Refund and Returns Policy, or if you wish to request a refund or return, please contact us:
- By email: [email protected]
- By visiting this page on our website: Contact Us
- By phone number: +91 921 637 9082
- By mail: Taxway Building, Dhanmal Mathur Colony, Gulab Bari, Ajmer, Rajasthan – 305001